Spares and Service

In the unlikely event that you need to contact us, please call the Customer Care Centre Helpline 0844 81 53 747 ensuring that you have your model number and serial number to hand. 

Before contacting the New World Customer Care Centre, please read our Common Questions section which provides solutions to various frequently asked questions.

Our Spares department is open six days a week, and Service open seven days a week, both have a telephone messaging service available outside opening hours.

Spare Parts

If you wish to make enquiries concerning availability or prices of spare parts, please call Spares Direct on 0844 81 53 745 or click here to visit our Cooker Care Shop. Alternatively, if you complete the email contact form, one of our Customer Care Representatives will contact you.

Spares: 0844 81 53 745

Opening hours
Monday to Friday: 8.30am to 5.30pm
Saturday: 9.00am to 1.00pm

Service

Service: 0844 81 53 747

Opening hours
Monday to Friday: 8.00am to 6.00pm
Saturday: 8.30am to 2.00pm
Sunday: 10.00am - 2.00pm

Product helpline: 0844 24 84 149