Committed to Customer Care
Here at New World we are committed to providing a comprehensive
after sales service to all our customers. 
We have invested over £3 million into the service we offer from our award
winning Customer Care Centre. This means that we now have over
120 fully trained in-house Customer support representatives on hand to
answer your calls and queries, every day except Christmas Day and Easter Sunday.
Our Customer Parts Centre stocks over 36,000 different
components and 98% of customer orders are dispatched within 24 hours of
being placed. As well as our Spare Parts we also offer a
range of Product Accessories and Cleaning
Products to keep your appliances in great condition.
Need a Service Repair or Cooker Installation?
Call our award winning Customer Care team for excellent service.
Here's 10 reasons to choose your manufacturer:
1. We have over 180 "Gas Safe" qualified technicians nationwide
2. Our first time fix rate is over 90%
3. Only Genuine Manufacturer Parts will be fitted where required
4. All parts fitted will come with a 12 month guarantee
5. We will only charge you one Repair Fee even if we have to revisit
6. Our Engineers carry parts on their van to avoid abortive calls
7. We will call you on the morning of the visit to provide you with an AM or PM time slot
8. We will complete a full Product Safety Check following the repair
9. No one cares for your product like the manufacturer
10. No abortive charge fees apply unlike most service networks
In the unlikely event you need to contact us to request an
Engineer, you can call our Customer Care number.
New World Customer Care Number: 0844 815 3747
Lines are open:
- Monday to Thursday 8am - 6pm
- Friday 8am - 5.30pm
- Saturday 8.30am - 2pm and Sunday 10am - 2pm
Purchasing Spare Parts, Accessories and Cleaning Products
If you wish to order a spare part, or purchase accessories and cleaning
products for your appliance you can visit our Online Spares Store where you will find a wide range of items on sale.
Alternatively you can call the Spares Sales Team who will be happy to
help.
Spares Sales Number: 0844 815 3745
Lines are open:
- Monday to Friday 8.30am - 5.30pm
- Saturday 9.00am - 1.00pm
Product Information
From choosing an appliance, to locating a product, you'll find all the
support and information you require from our Product Information Helpline
on 0844 248 4149. Our staff can give you information on
our whole product range. Alternatively, for pre-purchase queries you can
contact us by email using the form on the Contact
Us page.